Telehealth

·

Cloud SaaS

Doxy.me

Simple HIPAA-compliant telehealth platform for any provider.

Low Risk BAA AvailableBAA Available Verified
Last Reviewed: 2026-02-01·doxy.me

Section 01

Executive Summary

Vendor Overview

Doxy.me provides a simple, browser-based HIPAA-compliant telehealth platform for healthcare providers, requiring no patient app download. Offers BAA coverage and AI-enhanced features in premium tiers.

Target Customer Type

Multi-specialty practices, behavioral health, chronic care

Typical Deployment

Cloud-hosted SaaS — no on-premise infrastructure required

Healthcare Segments

Multi-segment

Implementation Complexity

Low — standard onboarding

Primary Healthcare Use Cases

Simple telehealth visits
Virtual consultations
Patient waiting rooms
Multi-provider telehealth

Section 02

AI Governance Review

Data PrivacyModerate Risk
Security ControlsLow Risk
Vendor TransparencyLow Risk
AuditabilityLow Risk
Human OversightModerate Risk
Healthcare SuitabilityLow Risk
Vendor DocumentationLow Risk
Contract Review ReadinessLow Risk

Section 03

Healthcare Deployment Considerations

Potential PHI Exposure

Mitigated with executed BAA

Clinical Workflow Impact

Indirect or administrative workflow impact

Patient Communication Impact

Direct patient-facing — consent and disclosure required

Operational Impact

Organizational training and policy adoption required

Revenue Impact

Productivity gains may offset implementation costs; evaluate ROI before contract

Compliance Impact

Requires compliance team review and policy update for AI acceptable use

Vendor Lock-In Risk

Moderate — data portability terms review recommended

Business Continuity

Evaluate SLA uptime guarantees, disaster recovery, and backup protocols

Section 04

HIPAA & Compliance Review

HIPAA StatusBAA Available
BAA StatusBAA Available — confirm scope
Healthcare SuitabilitySuitable with proper configuration
Compliance Review RecommendedYes — internal compliance team review advised
Legal Review RecommendedRecommended — review BAA scope and DPA
Security Review RecommendedYes — SOC 2 Type II and HIPAA security controls review
Procurement Review RecommendedYes — evaluate contract terms, SLAs, and exit provisions

Section 05

Operational Risk Review

Data Exposure RiskLow
Hallucination RiskModerate
Clinical RiskModerate
Workflow Disruption RiskLow
Integration RiskModerate
Third Party RiskLow
Vendor Dependency RiskModerate

Section 06

Recommended Review Questions

Use these questions during vendor procurement, BAA negotiation, and governance review.

01
Does Doxy.me sign a Business Associate Agreement (BAA)?
02
Where is healthcare data stored — US-only, multi-region, or international?
03
How is Protected Health Information (PHI) handled, encrypted, and isolated?
04
What subcontractors or sub-processors have access to patient data?
05
What data retention and deletion policies are in place?
06
How are AI model outputs validated before clinical use?
07
Can healthcare organizations opt out of contributing data to model training?
08
Can PHI be permanently deleted upon contract termination?
09
What SOC 2 Type II or HITRUST certifications are current?
10
What is the breach notification timeline and incident response protocol?

Governance Considerations

BAA available and required for PHI video sessions
AI features in premium tiers require governance review
Patient consent for telehealth sessions

Operational Risk Notes

PHI in video sessions
AI feature governance in premium tiers
Patient consent documentation

Recommended Review Areas

BAA scope
AI feature governance
Patient consent workflow
Video security

Section 08

Healthcare Use Cases by Segment

Dental

—

DSO

—

Medical Group

Hospital

—

ASC

—

Behavioral Health

—

Specialty

Telehealth

Section 09

AI Trust Score Compatibility

Trust Score Assessment
Governance Assessment
Vendor Risk Assessment

Zynagi's AI Trust Score can evaluate how your organization's use of Doxy.me aligns with healthcare AI governance standards, compliance frameworks, and operational risk benchmarks.

Get AI Trust Score

Section 07 — Related Vendors · Telehealth

Zoom for Healthcare

HIPAA-compliant telehealth and virtual care platform.

Low Risk Verified

Mend

Telehealth and patient engagement with AI-powered scheduling.

Moderate Risk Recently Updated

Vendor

Doxy.me

Category

Telehealth

Deployment

Cloud SaaS

BAA Status

Available

This vendor profile is an informational resource and does not constitute an endorsement. Healthcare organizations must conduct independent legal, compliance, security, and operational reviews before selecting any vendor. Information may change and should be independently verified. Last reviewed: 2026-02-01.

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